Public Disclosure in accordance to REG 229C
Name: TY Investment Group Ltd
Trading Name: Tianyi Investment Group
FSP number: FSP768697
Registration date: 10/12/2020
FSP status: Registered
We are holding full FAP Licence: NTF220906474
This FSP is registered to provide the following financial services:
- Home Loans: an advance to purchase real property.
- Construction Loans: a series of loans to build a home or development.
- Bridging Loans: an advance to purchase while you wait for money.
- Business Loans: top-up operating cash flows.
- Commercial Loans: an advance to secure assets for sale
Fees or Expenses
TY Investment Group does not charge fees, expenses or any other amount for any financial advice provided to its clients unless agreed otherwise in writing.
Conflicts of Interest
We receive commissions from the relevant bank if you take out a mortgage following our advice. The commissions are between 0.55% and 0.88% of the value of the mortgage – the amount depends on which bank and what type of mortgage you choose.
In addition, were receive a commission of between 0% and 0.2% of the remaining balance each year.
To ensure that we prioritise your interests above our own, we follow an advice process that ensures my recommendations are made on the basis of your individual goals and circumstances
+ We complete annual training about how to manage conflict of interest
+ We complete registers of conflicts of interests, and gifts and incentives we receive
+ We perform an annual review of compliance programme.
Complaints Handling and Dispute Resolution
If you have a complaint, please submit it in writing to email@example.com or contact us to discuss on 021 128 2232 Tom or 021 084 42695 Irina.
Once you have made your complaint we will acknowledge it within two working days of receiving it and refer it to the appropriate adviser for review.
We aim to have your complaint resolved within five days and will communicate with you in writing our proposed resolution.
If after five working days we can’t resolve your complaint we’ll let you know and explain why we require additional time. We will work to resolve your complaint within 20 working days.
If you are unhappy with the outcome of your complaint or if it has not been resolved within 20 working days, you can contact Financial Services Complaints Ltd (FSCL).
FSCL is an independent approved disputes resolution scheme that we belong to. It will not cost you anything to refer your complaint to FSCL and you can contact them in the following ways:
Phone: 0800 347 257 or 04 472 3725
In writing to PO Box 5967, Lambton Quay, Wellington 6145
We have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
+ give priority to your interests by taking all reasonable steps to make sure our advice isn’t materially influenced
by our own interests.
+ exercise care, diligence, and skill in providing with advice meet standards of competence, knowledge and skill set
by the Code of Professional Conduct for Financial Advice Services.
+ meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.